You are here: Home » About » FAQ’s
Have questions about the way our tutoring works in Houston? See below:
1. I need tutoring; how do I sign up?
Call 866-700-2433 or email us at email@example.com with the students’ grade level, subject, and hours of availability and we will respond to your request within 1 business day.
2. Do you help with all subjects and grade levels?
Yes, we help K-8, high school and college students. Along with that we assist with college guidance and applications. Please see our “Courses” page for a full list.
3. What are your tutoring hours?
We have a flexible schedule as our tutors are available to tutor in the morning, afternoon and evening times.
5. Where do you provide tutoring?
Students can choose to either have tutoring at one of our campus locations, tutoring at home or at a local library or coffee shop.
6. How soon can I get Suprex Learning?
We typically match a tutor with a student within 2-3 business days.
7. I have a test tomorrow; how soon can Suprex help?
We have tutors available at our campus throughout the day and can provide assistance based on their availability.
8. How soon will I/my child see results?
Some of our students have seen grade improvements in just a few weeks from our tutoring. Also, we have had students make a tremendous leap in their phonics and reading abilities in just a few months. Every child is different and results may vary.
9. Does Suprex only provide in-home tutoring?
We provide tutoring at locations convenient for our clients and those that work with our tutors as well. Our tutors are open to meeting at libraries or at a school campus. For the most optimal academic setting, we recommend tutoring at any one of our tutoring centers.
10. Is college level tutoring available?
Yes, we provide tutoring for most college level subjects including College Algebra, Calculus, Business Calculus, Organic Chemistry, Economics, and many more!
11. Can we meet tutors before tutoring begins?
Our tutor/therapist will call you to introduce himself/herself before your tutoring or educational therapy begins. You may schedule a subject based assessment for your student in which you will have the opportunity to meet your assigned tutor. Please see our Pricing page for these assessments.
12. I live pretty far; will that be an issue?
No worries; we may be able to still help you! Simply fill out our Tutoring Application or call us at 866-700-2433.
We are a competitively priced tutoring company and have made it convenient for you to arrange payment. Further questions regarding our rates and pricing are answered below.
16. How do you determine pricing?
Our pricing depends on the type of academic support needed whether it is school tutoring, test preparation, or educational therapy. Also some other factors may make the price differ from the listing on our Pricing page such as if a client’s tutoring location is outside of a 15 mile radius from the residence of the assigned tutor.
17. How do you bill your clients?
Tutoring sessions are billed on an hourly basis and we have several packages and subscription to choose from. We have some of the most affordable local tutoring rates. Pricing is based on the size of the class and location of tutoring. See our “Pricing” page for more details.
18. Are your payment gateways secure?
Our payment gateway uses 128-bit encryption, so you can rest assured your payment information is safe.
19. Can I cancel my tutoring subscription plan early?
We strive to provide the best pricing plans possible with our tutoring and therapy, so with our subscription agreement, we maintain our billing schedule and agreement with you. We cannot suspend the subscription until payments are complete.
Students take mock tests to determine their individual strengths and weaknesses. We recommend a mock test before students sign up for a test preparation package.
13. What is a mock test?
A mock test is a practice version of a standardized test such as the SAT, ACT, PSAT, ISEE, HSPT, and more.
14. How do you charge for mock tests?
Mock tests are included in test preparation packages and the amount of these depends on the package you purchase. If you want to book a mock test without purchasing a test prep package, you can pay for it individually based on the rate on the Pricing page.
15. How soon will I get my mock test results?
Results will be provided within 2-3 days by email.